UPsilon Clinic Inc. (“Company” or “we”, “our” or “us”) values our clients, including you (“you”) and we respect your privacy and personal information which is information about an identifiable individual (as defined by applicable privacy or data protection laws). This privacy policy (the “Policy”) describes the kinds of personal information we collect about you, why we collect it, how we use it, how we protect it, and under what circumstances we share it with third parties. This Policy also describes the decisions you can make about your personal information. You may require us to change, amend or delete the personal information that you have provided to us at any time.

If this Policy changes in the future, we will post an updated version on our website at https://upsilonclinic.com/ (the “Website”). We recommend that you check this Website periodically in order to review our current Policy. You can tell if this Policy has changed by checking the effective date that appears at the bottom of this Policy. If you continue to visit the Website or use services provided by us after the Policy changed, you will be deemed to have accepted such changes.

Information We Collect

When you contact us using the UPsilon Clinic website, use our services or contact us via email or phone, you voluntarily give us certain personal information. We may collect certain information from you necessary for us to provide our services to you, communicate with you, and receive and respond to feedback. In certain circumstances the personal information we collect and maintain may include:

• your name, address, telephone number, email address or other information to contact or identify you;
• information about the goods or services provided to or by you;
• information about your transactions with us, including account history, payment preferences, communication preferences, and other details and preferences;
• information from communications with you, including your feedback and requests for client care;
• location information of your device when our website is open on your device; and
• voluntary information provided by you, which may include referrals, feedback, and other actions performed on the Website,
  collectively, we call this personal information “Services Information”.

In addition, when you visit our Website, or access our services, we collect certain information about your activity on our Website as described below under the heading “Our use of Cookies and Log Files”.

We use third party payment processors to process payments made to us. In connection with the processing of such payments, we do not retain any personal information or any financial information, such as credit card numbers. All such information is provided directly to our third-party payment processors, Owl Practice and Stripe, and their use of your personal information is governed by their privacy policies. Please review the Stripe and Owl Practice privacy policy available at [https://stripe.com/ca/privacy] and [https://owlpractice.ca/privacy.php] for more information about how each processor collects, uses, and discloses personal information.

Consent       

If you choose to voluntarily submit personal information to us, we will consider that you have consented to our collection, use and disclosure of this personal information for purposes reasonably related to your providing the information and for the purposes set out in this Policy.

We assume, unless you tell us otherwise, that by continuing to deal with us after having had this Policy made available to you that you consent to the collection, use and disclosure of your personal information as set out and for the purposes described in this Policy, where such consent is required by law.

Using Information We Collect

We may collect, use, disclose and retain personal information for the following purposes:

• to: communicate with you for the purposes to provide our services to you;
• to open and maintain an account with us;
• to address problems, with, and improve our website design and services;
• to offer and provide licenses, products and services;
• to process orders for our services;
• to process payments, or facilitate the processing of payments, through third party payment providers;
• to carry out clients surveys, in order to evaluate the needs, wants and satisfaction levels of our clients and to analyze and manage our business;
• to provide and administer services and monitor your purchases, fees paid and payable, payment history, parties to transactions, payments and payment card usage;
• to verify your identity as an authorized user concerning any accounts, and to implement, carry out and maintain security measures aimed at protecting our clients from identity theft, fraud and unauthorized access to accounts;
• to comply with legal or regulatory requirements (including those related to security);
• to respond to inquiries from you;

Except as required for the foregoing, or as required or permitted by applicable law, UPsilon Clinic Inc. does not disclose personal information to third parties without your prior consent. In addition, when you visit our Website, we collect certain information about your activity on our Website, as described below under the heading “Our use of Cookies and Log Files”.

In accordance with this Policy, we may share your personal information within the Company or with our service providers, including our licensors and web hosting providers, as may be necessary. We may also share information with our financial, insurance, legal, accounting, or other advisors that provide professional services to us. We may also share information in a manner consistent with this Policy with third parties involved in providing educational resources, product recommendations, recipes, physical and digital products, as well as video and audio content to you including payment processors, subcontractors or entities participating in our supply chains. We will not share, sell or rent your personal information in personally identifiable form with any third party, except if, and to the extent necessary, in our good faith judgment, doing so is required to: complete your purchase; comply with laws or regulations; respond to a valid subpoena, order, or government request; establish or exercise the Company’s legal rights or defend against legal claims; investigate, detect, supress, prevent or take action regarding illegal or prohibited activities, suspected fraud, situations involving potential threats to the reputation or physical safety of any person; or as otherwise required by law.

We may remove personal identifiers from your information and maintain and use it in anonymous form that may later be combined with other information to generate aggregated information. Such anonymous and aggregated information may be shared.

We will retain your personal information only for a time and to the extent necessary for the purposes for which it was collected as described in this Policy and for reasonable backup, archival, audit, or other similar purposes.

Our Use of Cookies and Log Files

We use browser tracking cookies (or “cookies”), which are small text files that are placed on the hard disk of a computer by a website. Cookies are uniquely assigned to you, and can only be read by a website or web server that issued the cookie to you. We also use browser “log files” which record certain information when you visit a website, including your internet protocol (IP) address. To improve your experience on our Website, we use cookies and logs files to: recognize you when you return to our website; keep track of activity on our Website; study how you navigate through our website and which products you request in site searches so that we can improve the design, content and function of our Website; and customize the message, content and delivery of online banner advertisements and e-mails that reflect how you navigate to and through our Website based on your online behavior. We call this “Browsing Data”. We may hire third-party service providers to assist us in the collection and analysis of this Browsing Data collected through cookies, but none of your personal information is disclosed to these third party service providers.

You have the ability to accept or decline our use of cookies. You can refuse cookies by turning them off or blocking them in your internet browser. If you decide to turn off or block cookies, our website might not function correctly.

Security

We aim to provide you with a safe experience. We have in place certain physical, electronic, technological, and organizational safeguards to appropriately protect the security and privacy of your personal information against loss, theft, and unauthorized access, disclosure, copying use or modification. Please note, however, that while we try to create a secure and reliable Website for users, the confidentiality of any communication or material transmitted to or from the Website or via e-mail cannot be guaranteed.

We limit access to your personal information within the Company to individuals on a need-to-know basis.

Your personal information may be collected, used, processed, transferred, and retained in multiple countries including Canada, the United States, and the European Economic Area which may be outside the region in which you are situated and may have different privacy or data protection legislation, and may therefore be subject to the laws of these countries. If you are a resident of the European Economic Area or a country which restricts data transfers outside of that jurisdiction or region without your consent, you consent to your personal information being transferred outside of the European Economic Area or your country for processing or storage by or on behalf of the Company.

Links to Other Sites

We provide links on our Website to other, third party sites we think you will enjoy. These sites operate independently of us and have established their own privacy and security policies. Any personal information you provide on linked pages or other sites is provided directly to that third party and subject to that third party’s privacy policy. We strongly encourage you to review these policies at any site you visit. This Policy does not apply to such linked pages or other sites, and we are not responsible for the content or practices of any linked websites which are provided solely for your convenience.

Children’s Online Privacy Protection

The Website is not intended for use by children under the age of 18. Company does not knowingly collect or use any personal information from any children under the age of 18. If we become aware that we have unknowingly collected personal information from a child under the age of 18, we will make commercially reasonably efforts to delete such personal information from our database.

Disclaimer

All material provided on UPsilon clinic website, Instagram and Facebook accounts are for information and educational purposes only. The information does NOT substitute for medical, legal, psychological and/or mental health advice. Please consult a local healthcare professional for guidance.  

This website does not collect any sensitive data about you (details about your race or ethnicity, religious, philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health, genetics and biometrics, or any criminal convictions and offences). Any information or data gathered through direct communication with you is provided by you voluntarily.

Questions or Comments

If you have any questions or comments or wish to make a complaint about this Policy, please feel free to contact via email at [admin@upsilonclinic.com].